Bluefield University supports the right of students to present complaints, file grievances, and appeal outcomes in an environment free of fear, retaliation, or other adverse consequences. The University has in place standardized procedures for addressing formal complaints made by all students, including graduate students. No matter the origin of the complaint, every care is taken to address concerns about the University, its programs, and its processes.
Complaint Resolution Process for Online Students
Students are encouraged to communicate directly with the institutional department for which they have a concern. All academic concerns, including grade appeals, should follow the procedures listed in the current Academic Catalog. In the event that institutional department leadership is unable to provide complaint resolution, the Director of Online Programs will serve as the next level facilitator in online student complaint resolution; as necessary, this will include partnership with Vice-Presidents and the President.
Only if a student feels his or her complaint has not been resolved satisfactorily through this procedure and has sufficient evidence supporting this claim, he or she may submit a Student Complaint Form to the State Council of Higher Education for Virginia (SCHEV). More details on the formal SCHEV student complaints procedure can be found on the SCHEV agency page at www.schev.edu. SCHEV provides oversight in Virginia for resolving institution complaints from students taking distance education under the aegis of SARA.
For more information regarding the above-posted policy, please contact the Vice President of Academic Affairs at 276.326.4203.