The privacy and security of the personal information we maintain is of the utmost importance to Bluefield University (“Bluefield”). We are writing with important information regarding a recent data security incident that involved personal information. We want to provide information about the incident and let you know that we continue to take significant measures to protect information in our possession.
On May 1, 2023, Bluefield detected unauthorized access to our network. Upon learning of this issue, we contained the threat and immediately commenced a prompt and thorough investigation with external cybersecurity professionals experienced in handling these types of incidents. After an extensive forensic investigation and manual document review, we discovered on October 26, 2023 that between April 29, 2023 and May 11, 2023, certain files containing personal information may have been accessed and potentially acquired by an unauthorized individual(s).
The potentially impacted information contained full names, dates of birth, phone numbers, e-mail addresses, Social Security numbers, driver’s license and/or government identification card numbers, passport number, credit and/or debit card numbers, bank and/or financial account information, medical information (i.e., treatment information, prescription information, provider name, or anything similar the medical file and/or record), health insurance information, and education information. Impacted elements of information varied per individual. Impacted elements of information varied per individual. However, as of now, Bluefield has no evidence indicating that any information has been used for identity theft or financial fraud.
Bluefield is offering complimentary credit monitoring and identity theft protection services to individuals impacted or involved in the incident. If interested in signing up for the complimentary credit monitoring, individuals must do so within 90 days of receiving their notification letter from Bluefield. If you believe you were impacted by this incident and wish to take advantage of these services, please contact the dedicated toll-free helpline (as stated below).
Bluefield takes the responsibility to protect the security and privacy of the information in its care with the utmost seriousness. In response to this incident, Bluefield is implementing additional safeguards to its existing information security infrastructure and enhancing its employee information security training. Further, Bluefield is working with its external experts to improve its policies, procedures, and protocols to help minimize the likelihood of this type of incident occurring.
For individuals seeking more information or who have questions, Bluefield established a dedicated toll-free helpline set up specifically for this purpose at 1-833-810-4029 from 8:00 am to 8:00 pm Eastern time, Monday through Friday, excluding holidays. Representatives are available for 90 days.