Operator Console

Use the link and instructions below to sign into the online chat tool as an operator.

Log into Chat Software

Once on the websitealive homepage, follow these steps:
  1. Click "Log In" in the top right corner.
  2. Enter your username and password.
  3. Click "Operator".
  4. Once in the operator console, take notice of the online/offline toggle switch. Changing your availability here updates the status of the dynamic chat windows located throughout our website, including the window on this page.
  5. Use the envelope/email icon to check for unanswered chats. Because the user's email address is collected and stored, you can simply enter a response and send. Please share chat transcripts from prospective students with .
  6. For chat technical support, click the VIP link in the operator console.

For questions about using BC's online chat tool, please contact Samantha Magyar at the email or phone number listed below.