The Student Account Assistant is responsible for helping manage all the graduate, online, and traditional student accounts as well as assisting the Student Accounts Manager with third party billing for undergraduates.
The Student Account Assistant reports to the Student Accounts Manager while simultaneously working collaboratively with the Director for Finance & Administration.
ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS
The essential duties, responsibilities, and functions of this position include, but are not limited to, the following:
- Responsible for ensuring graduate student accounts are accurate and charges are applied in a timely manner.
- Ensure graduate student account statements are sent in accordance with billing policy.
- Responsible for third party billing for both graduate and undergraduate students.
- Assist Student Account Manager with sending undergraduate statements as needed.
- Advises Student Account Manager of student account issues.
- Maintains an awareness of the effects of accounts receivable decisions and transactions on the financial status of the University.
- Helps ensure that adequate internal financial controls regarding accounts receivable and collections are documented and operational.
- Ensure compliance with all federal, state, regional and institutional regulations, and policies to ensure security and confidentiality of student academic and personal data.
- Utilize phone, email, and mail to communicate with current and prospective students in a timely manner, providing superior student service to students.
- Ability to work independently, multitask, and to arrange information sessions, set appointments and promote the University in a positive manner.
- Ability to follow the expectation of treating fellow employees, students, and the institution’s guests with civility, and to refrain from activities that disrupt the efficient functioning of the University.
- Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism.
- Interprets University policies to employees and enforces safety regulations.
- Complies with all rules, policies, and procedures as established by Bluefield University.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE
Candidates should have successful experience in developing and managing student customer services within a campus-wide, team approach and should possess a bachelor’s degree or be actively pursuing one. Candidates should be proficient with Microsoft Word and Microsoft Excel. Excellent analytical, administrative, communication skills (both written and oral) and attention to detail are required. A demonstrated ability to build consensus among diverse constituents, and proficiency with information is required. Experience in a Jenzabar environment is a plus.
- Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not necessarily a physically demanding job and requires no specific physical demands other than those typical in a modern office environment. Normal responsibilities should not afford risks of accidental injury.
- Specialized Equipment Requirements
The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires no specialized equipment other than equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.
- Working Conditions and Environment
The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions. This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.
This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.
The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.
To apply for this position, please visit https://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:
- Letter of interest
- Resume or Curriculum Vitae
- Names and full contact information for at least three professional references
- Statement of Christian Faith
Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield University, 3000 College Avenue, Bluefield, VA 24605, [email protected].
Additional information about Bluefield University is available at www.bluefield.edu.
To be considered for this position, all application requirements listed above must be completed.
Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.
Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.