The Network Support Specialist will be responsible at Bluefield University to provide technical support and maintenance for the organization’s computer network and telephony systems, ensuring their reliability, security, and optimal performance. This includes configuring, troubleshooting, and resolving network-related issues, maintaining network security and monitoring network performance. The Network Support Specialist is responsible for providing technical support to users, maintaining network documentation, and continuously improving network infrastructure. All duties and responsibilities are to be performed in harmony with Christian principles and within the mission and vision of Bluefield University.
ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS
The essential duties, responsibilities, and functions of the Network Support Specialist include, but are not limited to, the following:
- Provide technical support and maintenance for the organization’s computer network systems, including hardware, software, and peripherals.
- Monitor and troubleshoot network performance and security issues, identify, and resolve technical problems.
- Configure, install, and upgrade network hardware and software, and maintain network documentation.
- Manage network security, including firewall and VPN configurations, and ensure compliance with security policies and procedures.
- Collaborate with other IT staff to plan, design, and implement network infrastructure upgrades and new installations.
- Provide end-user support for network-related issues, troubleshoot technical problems, and escalate issues as needed.
- Continuously monitor network performance, identify trends and potential issues, and proactively resolve them.
- Keep up to date with new technology and advancements in the field, and continuously improve the network infrastructure.
MARGINAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS
- Providing training and guidance to end-users on the proper use of network systems and related technologies.
- Assisting with the planning and implementation of network infrastructure projects, such as migrations, upgrades, and new installations.
- Performing regular system backups and ensuring the security of backed-up data.
- Assisting with the design and implementation of network security measures, such as intrusion detection and prevention systems.
- Participating in the evaluation and selection of new hardware and software systems and making recommendations for purchase.
- Performing regular maintenance and upgrades on network systems, including firmware and software updates.
- Assisting with the development and enforcement of network policies and procedures.
- Staying informed of industry trends and new technologies and making recommendations for improving network performance and security.
SUPERVISORY DUTIES, RESPONSIBILITIES, AND FUNCTIONS
The Network Support Specialist position does not have supervisory duties and responsibilities, as this position is considered a non-management role.
KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of computer networking concepts, protocols, and technologies, such as TCP/IP, DNS, DHCP, VPN, and firewalls.
- Strong technical skills, including experience with network hardware, software, and peripherals, such as routers, switches, and firewalls.
- Ability to diagnose and troubleshoot complex technical issues, and to resolve problems in a timely manner.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Knowledge of security concepts and practices, and experience with security tools and technologies, such as intrusion detection and prevention systems, and firewalls.
- Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Familiarity with operating systems, such as Windows and Linux.
- A bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in a technical support or network administration role, with experience in managing and maintaining computer networks.
- Physical Demands
- Sitting for extended periods of time at a computer workstation.
- Occasional lifting and carrying of equipment, such as network hardware and peripherals, which may weigh up to 50 pounds.
- Reaching, bending, and twisting to install and maintain network equipment.
- Prolonged use of a computer keyboard and mouse.
- Ability to work in confined spaces, such as server rooms or equipment closets, and to navigate around equipment and cables.
- Normal responsibilities should not afford risks of accidental injury.
- Specialized Equipment Requirements
- Computer workstations and servers, including desktop computers, laptops, and servers.
- Network hardware, such as routers, switches, firewalls, and wireless access points.
- Network peripherals, such as cabling, connectors, and modems.
- Test equipment, such as cable testers, network analyzers, and signal generators.
- Diagnostic tools, such as network monitors, intrusion detection systems, and performance management software.
- Tools for installing and maintaining equipment, such as screwdrivers, pliers, and cable crimpers.
- Telecommunication equipment, such as telephones, fax machines, and video conferencing systems.
- Working Conditions
- Office or data center environment, with exposure to computer hardware, electrical equipment, and network components.
- Regular exposure to a computer screen and keyboard, and to the bright lights and noise of a data center environment.
- Work may be required outside of normal business hours, including evenings, weekends, to support critical network operations and to perform maintenance and upgrades.
The qualification standards of the IST Network Support Specialist include, but are not limited to, the following:
A Christian commitment and lifestyle that acknowledges a personal relationship
with Jesus Christ and a personal commitment to the Christian purpose and mission of Bluefield University.
Professional appearance and presentation in the working environment (including casual attire, particularly as pertains to information services and technology installation and infrastructure responsibilities).
This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.
The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.
To apply for this position, please visit https://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:
- Letter of interest
- Resume or Curriculum Vitae
- Names and full contact information for at least three professional references
- Statement of Christian Faith
Additional information about Bluefield University is available at www.bluefield.edu.
To be considered for this position, all application requirements listed above must be completed.
Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.
Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.