Bluefield University Employment Opportunities

Director of Warmth and Welcome

PRIMARY PURPOSE/SCOPE

 Under the direct supervision of the Vice President of Admissions & Student Development, the Director of Warmth and Welcome creates amazing and memorable experiences for prospective students and their families. From marketing concepts to the final execution, every detail needs to be strategically planned, executed, and experienced at the highest level. The candidate in this role must be a hospitality and project management extraordinaire, with the ability to consistently provide every guest with a “red carpet experience” that leaves them saying “WOW!” Additionally, this role will provide internal hospitality, project management, and administrative support to the Office of Admissions.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

The essential duties, responsibilities, and functions of this position include, but are not limited to, the following:

  • Campus Visits (75%)
  • Plan and execute individual visit experiences for prospective students, families, and guests.
  • Create memorable events that encourage movement through the admissions funnel.
  • Thoughtfully curate the visit tour route and script.
  • Meticulously plan and execute visit experiences and events, ensuring physical grounds are clean and in show condition and relevant office personnel are prepared and ready to receive guests.
  • Collaborate with IST to maintain a digital presence on the website, regularly creating and updating content.
  • Create and maintain the campus visit communication flow.
  • Meet regularly with campus stakeholders to ensure frequent, high-quality communication about upcoming visits and events.
  • Meticulously manage all campus visits in Salesforce.
  • Conduct outreach to high school and community college guidance counselors, churches, and other community groups.
  • Provide operational ownership for Preview Days, Monthly Spotlights, and Summer RAM Days as signature welcome events.
  • Collaborate with the Dean of Student Success & Director of Student Engagement to plan and execute New Student Orientation.
  • Partner with the Director of Student Engagement to strategically plan campus-based programming for current students in alignment with prospective student events.
  • Serve and interact with prospective students and guests in a manner that demonstrates a mature and committed Christian life.

Administrative Support (25%)

  • Hire, train, supervise, and evaluate Student Ambassadors.
  • Collaborate with the Enrollment Technology and Automation Specialist to select, training, supervise, and evaluate institutional student workers.
  • Provide administrative support to the VP-ASD and personnel within Traditional and Online/Graduate Admissions.
  • Ensure an organized, neat, and inviting office environment that projects professionalism, warmth, and hospitality.
  • Serve as the primary manager and gatekeeper for Admissions social media channels.
  • Provide assistance and support for programs, services, activities, and events that advance the mission and goals of the Offices of Admissions & Student Development.
  • Actively integrate Christian faith into professional practice.
  • All other duties as assigned by the Vice President of Admissions & Student Development.

REQUIRED QUALIFICATIONS AND EDUCATIONAL/EXPERIENCE

  • Bachelor’s degree preferred, HS diploma or equivalent required with significant experience in hospitality/project management.
  • Previous experience in higher education and event planning is desirable.
  • Must be able to demonstrate excellent written and oral communication skills; well-developed presentation skills; emotional intelligence and relational skills.
  • Self-motivated with superior customer service skills.
  • Facility with MS Office Suite of tools. Ability to learn new technology platforms.
  • Ability to quickly build positive rapport and develop relationships with prospective students, families, and guests.
  • Ability to provide effective supervision to student workers.
  • Ability and willingness to work a non-traditional schedule.

ERGONOMIC REQUIREMENTS

  •  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position is not necessarily a physically demanding job and requires no specific physical demands other than those typical in a modern office environment.  Normal responsibilities should not afford risks of accidental injury.

  • Specialized Equipment Requirements

The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position requires no specialized equipment other than equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.

  • Working Conditions and Environment

The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions.  This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.

PERFORMANCE STANDARDS 

 This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.

APPROVALS 

The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of the same.  Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate.  The College reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time.  In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the College.  Position descriptions are not intended as and do not create employment contracts.  The College maintains its status as an at-will employer.

APPLICATION INSTRUCTIONS:

To apply for this position, please visit https://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:

  • Letter of interest
  • Resume or Curriculum Vitae
  • Names and full contact information for at least three professional references
  • Statement of Christian Faith

Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield College, 3000 College Avenue, Bluefield, VA 24605, [email protected]

Additional information about Bluefield College is available at www.bluefield.edu.

To be considered for this position, all application requirements listed above must be completed.

Bluefield College is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

Bluefield College is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield College shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the College is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other College-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.

Do I only apply once?

  • No. Students must apply each academic year for the fall semester and submit the necessary documents.

Do I have to take the classes specified in the Associate's Degree tracks as they are listed on the information sheet?

  • No. Students may take any of the courses that are offered in a given term.

Where do I find the textbook listing, and where do I purchase the books?

  • Log in to myBU, and under the "Student" tab, you will find a list of the textbooks required (if any) for each course. Students are responsible for purchasing their own textbooks.

How long is a semester?

  • Our semesters are divided into two 8-week terms.

Is there an orientation?

  • Yes. Students can attend an orientation session that explains how to access courses, how to register for classes, and answers other questions.

Where can I find a course description?

Does the student need to take the SAT or ACT in order to take Dual Enrollment classes?

  • No. If a student decides to study at BU full time, BU is currently test-optional for the 2021-2022 admissions cycle.

Are the classes live? Do students need to log in and participate at certain times?

  • Classes are offered online, so a student can log-on and study at their convenience and their own pace. Students have assignments due each week; you can complete your assignments at any point in time before the deadline.

Does an Early College student need to come to campus for anything?

  • No. However, we would love to have you visit our campus if you are interested in continuing with traditional on-campus study. Students who complete their associate's degree have the option to walk at our commencement ceremony.

Are Early College students able to receive Financial Aid?

  • No. However, Early College courses are very affordable compared to other options. The cost for an online Dual Enrollment course is $100 per credit hour.

How do transferring credits work?

  • Each College or University completes a transcript review in order to decide which courses transfer. Sticking to general education classes generally makes transferring credits simple. All Early College courses at Bluefield University are general education classes that should transfer to another accredited institution.

Is an Early College student considered, and treated, as a transfer student when they become a full-time college student if they have earned enough credits to be a Junior?

  • No. Since they have not graduated from high school, they are considered a first-time college student regardless of how many credits transfer. However, by transferring credits when they enroll as a full-time student, they will have to take fewer classes to receive their bachelor's degree, which shortens the length of time to earn the degree.

Can I speak to someone if I have more questions?

  • Yes. Please contact the Office of Admissions by email or you can call them at 276.326.4231