Bluefield University Employment Opportunities

Bluefield Central Customer Support Specialist

PRIMARY PURPOSE/SCOPE

Reporting to the Dean of Registration Services, the Bluefield Central Customer Support Specialist (BC-CSS) represents Bluefield University to students, parents, faculty and staff, and other constituents. The successful CSS exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including, phone calls, emails, and information sessions. The CSS must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.  The work schedule will typically require daytime hours (8:00-4:30 pm or 8:30 am-5 pm) but may include an occasional evening or weekend.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

The essential duties, responsibilities, and functions of this combined position include, but are not limited to, the following:

General Responsibilities

  • Serve as the first and primary contact for all incoming walk-ins and phone calls at Bluefield Central.
  • Provide exceptional customer service to all individuals.
  • Sort and process (or forward if applicable) all e-mail within [email protected] and [email protected].
  • Sort and process (or forward if applicable) Bluefield Central physical mail, including date stamping all mail.
  • Sort and process all voice mails on the Bluefield Central phone line within two business hours.
  • Have the ability to explain, distribute and collect all Bluefield Central forms and documents.
  • Utilize phone, email, and mail to communicate with students in a timely manner, providing superior student service.
  • Ability to follow the expectation of treating fellow employees, students and the institution’s  guests with civility, and to refrain from activities that disrupt the efficient functioning of the  university.
  •  Ability to follow directions and complete tasks accurately as well as accept supervisory input andconstructive criticism.
  • Attend training sessions to receive updated information about new programs, services, requirements, etc.
  • Interprets University policies to employees and enforces safety regulations.
  • Complies with all rules, policies, and procedures as established by Bluefield University.
  • Ensure confidentiality in all communication, with special attention to the FERPA policy.
  • Ensure all outgoing mail is taken to campus post office daily.
  • Document all conversations with students in Jenzabar Notepad and on the Daily Log Sheet.
  • All other duties as assigned

Responsibilities to Financial Aid Department

  • Answer general financial aid questions and explain to students and families, such as FAFSA, how to obtain an FSA username and password, important government websites, VTAG information, deadlines, standards and understanding census dates and consequences.
  • Use FA Inquiry to look up status of documents received, not received, and incomplete.
  • Review and/or complete a Bottom-Line Worksheet to give students an estimate.

Responsibilities to Student Accounts Department

  • Review student accounts to verify amount owed or anticipated credit.
  • Discuss Nelnet options and to walk students through the process.
  • Receive payment (Log entry only) to be receipted by Student Accounts.
  • Release checks to students.
  • Print copy of AR statement and AR Account Report for students.
  • Run credit card payments and notify all relevant persons of payment.
  • Review student accounts for permission to receive transcripts.
  • Assist in folding/stuffing/mailing of documents as needed.

Responsibilities to Registration Services Department

  • Advise students regarding drops/adds/withdrawing and any consequences to financial aid, athletics, and their student account.
  • Assist students with schedule changes, such as drop/add/withdrawals, advisor changes, curriculum changes, etc.
  • Assist students in explaining schedules, advising worksheets, academic requirements, etc.
  • Ability to explain FERPA to all constituent groups
  • Assist faculty and coaches in acquiring basic student information, including schedules, contact information, etc.
  • Notify Registrar of any address or other directory information changes.

 

MARGINAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

The marginal duties, responsibilities, and functions of the Bluefield Central Customer Support Specialist include, but are not limited to, the following:

  • Assist periodically with open houses, FAFSA workshops, and other events (for both Online and Traditional Programs).
  • Assist with the supervision of work-study students.

 

SUPERVISORY DUTIES, RESPONSIBILITIES, AND FUNCTIONS

This position does not directly supervise any college employees.  However, this position is responsible for assisting with the supervision, monitoring, and assigning tasks for the work-study students in the office, to help maintain organization and smooth work-flow of files and paperwork.

 KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE 

Recruiting, management, sales, and/or knowledge of higher education strongly preferred; Must be able to demonstrate excellent written and oral communication skills; Knowledge of accounts receivable and related collections regulatory requirements;   Experience with the finance functions of ERP software, such as Jenzabar, and/or the ability and background to gain this experience;  Well-developed presentation skills are required; Goal oriented and intrinsically motivated with superior customer service and networking skills; Facility with MS Office Suite and the Internet as a tool; Ability to manage student files and rosters via the Jenzabar system; Ability to build relationships with students and determine the correct program fit for students’ career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.

 ERGONOMIC REQUIREMENTS

  •  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position is not necessarily a physically demanding job and generally requires no specific physical demands other than those typical in a modern office environment. Some responsibilities may include lifting and moving office equipment, such as laptop and desktop computers and personal office printers, and working in some confined spaces, particularly relative to technology wiring and other infrastructure.  Normal responsibilities should not afford risks of accidental injury.

  • Specialized Equipment Requirements

The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position requires equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.

  • Working Conditions and Environment

The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions.  This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.

 QUALIFICATION STANDARDS 

The qualification standards of the Bluefield Central Customer Support Specialist include, but are not limited to, the following:

  • A Christian commitment and lifestyle that acknowledges a personal relationship with Jesus Christ and a personal commitment to the Christian purpose and mission of Bluefield University.
  • Professional appearance and presentation in the working environment (including casual attire, particularly as pertains to information services and technology installation and infrastructure responsibilities).

PERFORMANCE STANDARDS

 This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.

APPROVALS 

The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of same.  Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate.  The University reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time.  In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the University.  Position descriptions are not intended as and do not create employment contracts.  The University maintains its status as an at-will employer.

To apply for this position, please visit https://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:

  • Letter of interest
  • Resume or Curriculum Vitae
  • Names and full contact information for at least three professional references
  • Statement of Christian Faith

Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield University, 3000 College Avenue, Bluefield, VA 24605, [email protected]

Additional information about Bluefield University is available at www.bluefield.edu.

To be considered for this position, all application requirements listed above must be completed.

Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.

 

 

Do I only apply once?

  • No. Students must apply each academic year for the fall semester and submit the necessary documents.

Do I have to take the classes specified in the Associate's Degree tracks as they are listed on the information sheet?

  • No. Students may take any of the courses that are offered in a given term.

Where do I find the textbook listing, and where do I purchase the books?

  • Log in to myBU, and under the "Student" tab, you will find a list of the textbooks required (if any) for each course. Students are responsible for purchasing their own textbooks.

How long is a semester?

  • Our semesters are divided into two 8-week terms.

Is there an orientation?

  • Yes. Students can attend an orientation session that explains how to access courses, how to register for classes, and answers other questions.

Where can I find a course description?

Does the student need to take the SAT or ACT in order to take Dual Enrollment classes?

  • No. If a student decides to study at BU full time, BU is currently test-optional for the 2021-2022 admissions cycle.

Are the classes live? Do students need to log in and participate at certain times?

  • Classes are offered online, so a student can log-on and study at their convenience and their own pace. Students have assignments due each week; you can complete your assignments at any point in time before the deadline.

Does an Early College student need to come to campus for anything?

  • No. However, we would love to have you visit our campus if you are interested in continuing with traditional on-campus study. Students who complete their associate's degree have the option to walk at our commencement ceremony.

Are Early College students able to receive Financial Aid?

  • No. However, Early College courses are very affordable compared to other options. The cost for an online Dual Enrollment course is $100 per credit hour.

How do transferring credits work?

  • Each College or University completes a transcript review in order to decide which courses transfer. Sticking to general education classes generally makes transferring credits simple. All Early College courses at Bluefield University are general education classes that should transfer to another accredited institution.

Is an Early College student considered, and treated, as a transfer student when they become a full-time college student if they have earned enough credits to be a Junior?

  • No. Since they have not graduated from high school, they are considered a first-time college student regardless of how many credits transfer. However, by transferring credits when they enroll as a full-time student, they will have to take fewer classes to receive their bachelor's degree, which shortens the length of time to earn the degree.

Can I speak to someone if I have more questions?

  • Yes. Please contact the Office of Admissions by email or you can call them at 276.326.4231

 

Meet our core Counseling faculty

Dr. Challen Mabry

Assistant Professor of Counseling

Dr. Kristen Moran

Associate Professor of Counseling

Brandy Smith

Assistant Professor of Education & Counseling,
Director of the Master of Arts in Counseling Program,
Title IX Confidential Counselor