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DEPARTMENT: Student Development
JOB SUMMARY: Bluefield College is seeking a qualified candidate to fulfill the role of Coordinator of Student Care/Office Manager
JOB DESCRIPTION: PRIMARY PURPOSE AND SCOPE
Under the direct supervision of the Associate Vice President for Student Development, the Coordinator of Student Care serves as the primary point-of-contact for coordinating support and care for students. Additionally, the Coordinator of Student Care will provide administrative support to the various functions of the Office of Student Development, including primary responsibilities for summer programs and community service.
ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS
COORDINATION OF CARE
1 Provide support as needed to students for routine, urgent, and emergency situations involving student safety and well-being in conjunction with the Director of Residence Life, Mental Health Services, and Resident Directors
2 Facilitate student access to, and appropriate utilization of, College and/or community services.
3 Serve as a primary point-of-contact for coordinating and facilitating both internal and external resource referrals for students with care-related needs.
4 Serve as the initial point of triage for students in crisis, referring to appropriate campus and external resources as necessary.
5 Establish and maintain close working relationships with various College offices, including: Mental Health Services, Residence Life, Title IX, and Campus Safety Offices.
6 Support Directors in the development and implementation of program goals, objectives, and outcome measurements while compiling data to track outcomes.
1. Responsible for the day to day organization and administrative support of the Student Development offices, including compilation and tracking of KPI’s.
2. Perform administrative and clerical duties of a sometimes complex or demanding nature including heavy flow of phone calls, referrals to appropriate offices or staff, and scheduling appointments when necessary.
3. Organize and coordinate office functions and activity including ordering supplies and requesting office maintenance. Maintains inventory of office supplies and recreation equipment.
4. Makes arrangements for mail forwarding and package pick-up and delivery; collects timesheets and submits to proper staff members for processing.
5. To serve as an immediately available source of accurate information on all aspects of Student Development for all members of the Bluefield community, including faculty, administrators, staff, parents, and students.
6. Appropriately maintain essential records and confidential files that may include judicial records, contracts, and personal files of a sensitive nature (medical, psychological, etc.)
7. Effectively communicate requests and concerns from students to appropriate staff members while helping to comfort students and parents and deescalate concerns.
8. Act as liaison between the College and the facilitating company for facilitation of the student health insurance program.
9. Provide technological assistance (Jenzabar power-user), guidance and support to all members of the Student Life Division staff.
1. Coordinate logistics for summer housing programs, including scheduling, room placement, billing, etc.
2. Coordinate and track all community service opportunities for students.
3. Manage MTO Rentals in coordination with the Director of Student Engagement.
4. Collaborate with other offices on promotional/informational items to be distributed for the Office of Student Development.
5. All other duties as assigned by the Associate Vice President for Student Development.
REQUIRED QUALIFICATIONS AND EDUCATIONAL EXPERIENCE
1. BS/BA from an accredited undergraduate institution or significant related experience.
2. Prior experience in an office, hospitality, or community resources environment.
3. Demonstrated success building relationships, programs, and services between diverse internal constituencies.
KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE
1. Compassionate, caring disposition
2. Computer literacy
3. Accuracy and attention to detail
4. Logical thinking and problem solving skills
5. Ability to multi-task
6. Multi-cultural competence
7. Database or Student Information System (SIS) – Jenzabar experience
8. Student Development knowledge is preferred.
• Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not necessarily a physically demanding job and generally requires no specific physical demands other than those typical in a modern office environment. Normal responsibilities should not afford risks of accidental injury.
• Specialized Equipment Requirements
The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.
• Working Conditions and Environment
The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions. This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.
This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.
The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all inclusive list of same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The College reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the College. Position descriptions are not intended as and do not create employment contracts. The College maintains its status as an at-will employer.
My signature acknowledges that I have received a copy of my position description and have read and understand my job duties, responsibilities, and functions contained therein. My signature also acknowledges that I have been given the opportunity to ask questions about anything contained in the position description.
To apply for this position, please visit http://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:
• Letter of interest
• Resume or Curriculum Vitae
• Names and full contact information for at least three professional references
• Statement of Christian Faith
Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield College, 3000 College Avenue, Bluefield, VA 24605, firstname.lastname@example.org.
Additional information about Bluefield College is available at www.bluefield.edu.
To be considered for this position, all application requirements listed above must be completed.
Bluefield College is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield College shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the College is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other College-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.
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