Position Available

Financial Aid Advisor (Online Programs)

DEPARTMENT: BC Central

JOB SUMMARY: Reporting to the Director of Financial Aid, the Financial Aid Advisor (Online Programs) represents Bluefield College to students, parents, faculty and staff, and other constituents.

JOB DESCRIPTION: PRIMARY PURPOSES

The successful candidate exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including, phone calls, emails and information sessions. The counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators and staff. A flexible work schedule that will include days, evenings, and some weekends is required.

This position has the primary responsibility for financial aid processing, customer service both general and individual, and providing financial aid support to the online college, but can provide assistance to the overall student financial aid operations.

DUTIES, RESPONSIBILITIES, AND FUNCTIONS

The Financial Aid Advisor (Online Programs) will be expected to perform the following duties, responsibilities, and functions:

• Assists students with completing financial aid processes, assigns the appropriate budget to a student, and packages the students in a timely manner.
• Advises students on enrollment and academic decisions effecting their aid eligibility.
• Modifies students’ financial aid awards to mirror actual enrollment and academic status.
• Coordinates and details all processes related to the online program; maintains accurate files and paperwork.
• Certifies loan applications and completes basic verification requirements.
• Works with Admissions and Academic Advisors to ensure compliance and to facilitate outstanding service to prospective and continuing students.
• Creates and revises forms and website information to submit to the Director of Financial Aid for review.
• Counsels students.
• Provides telephone, e-mail, in-person, and online customer service.
• Communicates policies, procedures, and deadlines including but not limited to refunds, withdrawals, consortium, Online Courses, V-TAG, loans, employer reimbursement, etc.
• Able to use FA Inquiry to look up status of documents received, not received, and incomplete.
• Able to inform the Campus Store as to a student’s ability to charge to their student account.
• Able to complete a Bottom Line Worksheet to give students an estimate.
• Able to answer general financial aid questions and explain to students and families, such as FAFSA, how to obtain a FSA ID, important government websites, VTAG information, deadlines, standards and understanding census dates and consequences.
• Develops and maintain knowledge of federal, state and institutional regulations related to financial aid, including periodic reviews of the NASFAA, SASFAA & VASFAA websites.
• Develops working knowledge of software programs associated with student financial aid and the college’s other administrative systems (Jenzabar and PowerFaids).
• Coordinates with other offices to effectively and efficiently administer financial aid policy and procedures relating to but not limited to packaging, originating, disbursing, and returning aid.
• Awards students in accordance with federal/state regulations and BC policies.
• Collects, date stamps, reviews for completeness and uniformity, and then logs mail accordingly.
• Prepares and mails award letters, missing documents, exit packets, and any other correspondence to online students.
• Tracks online students’ withdrawals, calculates refunds, performs return of funds
• Tracks student aid history through NSLDS.
• Interprets College policies to employees and enforces safety regulations.
• Complies with all rules, policies, and procedures as established by Bluefield College.
• Performs other duties as assigned and helps with general financial aid operations.

Additional responsibilities of the Financial Aid Advisor (Online Programs):

FERPA

• Collect and enter FERPA Educational Release authorizations.
• Ability to explain FERPA to all constituent groups.
• Process any address or other directory information changes.

Student Service

• Utilize phone, email, and mail to communicate with students in a timely manner, providing superior student service.
• Have the ability to explain, distribute and collect all BC Central forms and documents.
• Able to review student accounts to verify amount owed or anticipated credit.
• Explain and guide students through the registration process.
• Discuss Tuition Pay options.
• Disburse checks to students.
• Receive payment (log entry only) to be receipted by Student Accounts.
• Print copy of AR statement and AR Account Report for students.
• Run credit card payments to be logged into receipt book and receipted by Student Accounts.
• Ability to follow the expectation of treating fellow employees, students and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the college.
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism.
• Attend training sessions to receive updated information about new programs, services, requirements, etc.
• Interprets College policies to employees and enforces safety regulations.
• Complies with all rules, policies, and procedures as established by Bluefield College.
• Performs other duties as assigned.

SUPERVISORY DUTIES, RESPONSIBILITIES, AND FUNCTIONS

This position does not directly supervise any college employees. However, this position is responsible for assisting with the supervision, monitoring, and assigning tasks for the work-study students in the office, to help maintain organization and smooth work-flow of files and paperwork.

KNOWLEDGE, SKILLS,
Bachelor's degree preferred. Recruiting, management, sales, and/or knowledge of higher education strongly preferred; Must be able to demonstrate excellent written and oral communication skills; Knowledge of accounts receivable and related collections regulatory requirements; Experience with the finance functions of ERP software, such as Jenzabar, and/or the ability and background to gain this experience; Well-developed presentation skills are required; Goal oriented and intrinsically motivated with superior customer service and networking skills; Facility with MS Office Suite and the Internet as a tool; Ability to manage student files and rosters via the Jenzabar system; Ability to build relationships with students and determine the correct program fit for students' career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.



ERGONOMIC REQUIREMENTS

• Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not necessarily a physically demanding job and requires no specific physical demands other than those typical in a modern office environment. Normal responsibilities should not afford risks of accidental injury.

• Specialized Equipment Requirements
The use of specialized equipment listed here is representative of equipment an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires no specialized equipment other than equipment typically used in a modern office environment, including personal computers, calculators, copiers, and fax machines.

• Working Conditions and Environment
The work environment characteristics described here are representative of those an employee encounters while performing the duties, responsibilities, and functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties, responsibilities, and functions. This position has no specific working conditions; the work environment is typical to that of a small private residential institution of higher education, with physical remote site locations within 500 miles of the main campus in Bluefield, Virginia.

PERFORMANCE STANDARDS

This position is subject to at least an annual evaluation based upon the job duties, responsibilities, and functions as set forth above.

APPROVALS

The job duties, responsibilities, functions, and requirements delineated above should not be interpreted as an all-inclusive list of same. Additional duties, responsibilities, functions, and requirements may be assigned as deemed appropriate. The College reserves the right to change or reassign job duties, responsibilities, and functions, or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the College. Position descriptions are not intended as and do not create employment contracts. The College maintains its status as an at-will employer.

Application Instructions:
To apply for this position, please visit http://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:

• Letter of interest
• Resume or Curriculum Vitae
• Names and full contact information for at least three professional references
• Statement of Christian Faith

Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield College, 3000 College Avenue, Bluefield, VA 24605, jpedneau@bluefield.edu.

Additional information about Bluefield College is available at www.bluefield.edu.

To be considered for this position, all application requirements listed above must be completed.

This institution is an equal opportunity provider and does not discriminate on the basis of race, gender, color, national or ethnic origin, age, disability, military service or genetic information in its employment.


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